Shipping & Returns
All refunds on canceled orders without exception will have a 3% processing fee. Additional fees will apply depending on product and manufacturer policies.
Used bikes and skateboards are NOT eligible for returns. No exceptions applied.
NOTE that all returns are processed according to our manufacturers policies. Please refer to the manufacturers website for additional detail in case of shipping and return policies. No exceptions applied. For questions about applicable fees when submitting a return you can email us at Support@Portable4Life.com.
Used products (non defective) do not apply for returns. All products must be new and unused when applying for returns.
ALL RETURNS REQUESTS MUST BE RECEIVED WITHIN 5 DAYS OF PRODUCT DELIVERY. NO EXCEPTIONS.
All returns on portable generators will have an additional 8% restocking fee.
All returns on ACOPOWER portable generators will have an additional 10% restocking fee.
NOTE that CANCELLATIONS on PRE-ORDER for electric bikes will have variable transaction and re-stocking fees. Please read our full Pre Order Cancellation Policy for applicable fees.
Shipping & Returns
**NOTE THAT DUE TO C-19 ALL SHIPMENTS CAN EXPERIENCE ADDITIONAL DELAYS TO THE ESTIMATED SHIPPING PROVIDED**
We hope you have enjoyed your online shopping experience with Portable4Life. Please read below for more information about our shipping and return policies.
*All returns will be processed according to our manufacturers policies.
For Continental U.S. Orders:
We offer free shipping for many of our products with UPS Ground, Fedex Ground, USPS First Class or Priority according to size, weight and delivery address. Any items that qualify for free shipping will be identified on the product listing page. Before shipping, the order processing time will take between 1-3 business days.
Depending on your order, your purchase may arrive in multiple packages from different locations.
If any special requirements on shipping, please contact us:
ATT/Re: SHIPPING to support@Portable4Life.com with your order ID and shipping address.
Some Explanations:
We offer a variety of shipping services as listed below besides free ground shipping:
- 2-day or 1-day shipping. Extra shipping charge would be applied. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address. Expedited orders cannot be sent to PO Boxes.
- Signature confirmation. Your order can add the signature confirmation for the shipping. Extra shipping charge would be applied.
- Expedite Processing. As soon as you place an order, inform Portable4Life team for the expedition requirement. Processing times are based on business days (Monday to Friday) excluding Holidays and weekends.
- Freight: Orders larger than 150lbs could be shipped by freight. Talk with sales rep. for discount and shipping fee. Please note that return orders by freight will have the shipping charge for delivery and return transportation.
**NOTE THAT DUE TO C-19 ALL SHIPMENTS CAN EXPERIENCE ADDITIONAL DELAYS TO THE ESTIMATED SHIPPING PROVIDED**
Some other conditions:
Shipments cannot be rerouted once a package has been shipped.
Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please contact us at support@Portble4Life.com right away. Remember to keep all the original packaging for any items that need to be returned. The returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please contact us at support@Portable4Life.com for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Portable4Life.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, Portable4Life.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Portable4Life.com cannot be held liable for any damages or missing pieces for accepted via signature delivery.
**NOTE THAT DUE TO C-19 ALL SHIPMENTS CAN EXPERIENCE ADDITIONAL DELAYS TO THE ESTIMATED SHIPPING PROVIDED**
Alaska, Hawaii, and Puerto Rico
Yes, Portable4Life.com can ship to Alaska, Hawaii, and Puerto Rico via USPS for small parcels and UPS 2nd Day for larger packages, but there is typically a surcharge.
International
Depending on where you’re located, Portable4Life.com may be able to ship a purchase internationally. Please e-mail us your address and inquiry at support@Portable4Life.com so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-20 business days for shipping.
Returns
At Portable4Life.com, we would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.
ALL RETURNS REQUESTS MUST BE RECEIVED WITHIN 5 DAYS OF PRODUCT DELIVERY. NO EXCEPTIONS.
As general policy, and in order to qualify for returns, the product needs to be in original condition, unmodified, and unwashed. Packed in original and undamaged box.
NOTE that all returns are processed according to our manufacturers policies. Please refer to the manufacturers website for additional detail in case of shipping and return policies. No exceptions applied. For questions about applicable fees when submitting a return you can email us at Support@Portable4Life.com.
In the case of product modification, Portable4Life.com will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.
For new, undamaged, and unmodified products, Portable4Life.com offers a refund policy in accordance with each policy from our manufacturers. If a return request is outside our manufacturers policy unfortunately we can’t offer you a refund or exchange.
For the return of all US orders, we will charge 3% transaction fee + shipping cost for return, and any other fee applicable from our manufacturers.
Additionally, all returns on portable generators will have a 10% restocking fee.
At Portable4Life.com, we value our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.
Please Note that Portable4Life.com will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, incorrect product, or for extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.
Products received with carrier damage, defective product, incorrect product, or product you did not order, must be reported to support@Portable4Life.com within 24 hours of delivery.
If a return is to be processed please contact us at support@Portable4Life.com so we can give you detailed instructions for your return.
Replacements
If there is any issue with your product, please contact our Tech Support at support@Portable4Life.com. Our team will assist you in troubleshooting your product.
In the event a replacement is necessary, we would process the replacement according to our warranty policy. We will arrange for return shipping of the old part/item. Once the part/item has been received and inspected, we will ship the replacement part/item. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
