Warranty Policies
All products are covered by manufacturer Warranty Policies
ELECTRIC BICYCLES: Broken parts and/or components at the moment of delivery must be reported within 5 days of delivery date. Otherwise it will not apply for replacement. If bikes are received with defects and or parts/components needing repair, any expense incurred in fixing the bike at a local shop at the owners discretion will not be reimbursed unless it has been previously reported, discussed and agreed between the owner and Portable4Life.
Portable4Life or any related party and/or manufacturer is not responsible for accidental damages caused by (and not limited to) human action, improper use of the bike, and/or any other circumstance leading to damage of the bike.
ACOPOWER PRODUCTS
Solar Fridge
- Main body: the solar fridge itself comes with a 1-year warranty, besides, the compressor 2-year warranty.
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues (Also restocking fee may apply for the condition of non-quality issue return).
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
- Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
- Within 1 year to 2 years: Compressor would be replaced refurbished or repaired due to quality issues, buyer pays for the shipping fee.
- Accessories: The generator accessories come with a 6-months warranty.
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
Solar Panel Module with frame
- Panel: The solar panel itself comes with a 5-year workmanship warranty and a 25-year 85% output warranty.
- Within 30 days of purchase: Items can be returned for a full refund or brand-new replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
- Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, we will cover return shipping.
- Within 1 year to 5 years: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
- Accessories:
- Within 30 days of purchase: Items can be returned for a full refund or brand-new replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
- Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, we will cover return shipping.
- Within 18 months to 5 years: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
Portable Solar Panels
- Main body: The solar panel itself comes with an 18-months workmanship warranty and a 25-year 85% output warranty.
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
- Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
- Accessories:
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
- Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
Generators
- Main body: The generator itself comes with a 1-year warranty.
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
- Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
- Accessories: The generator accessories come with a 6-months warranty.
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
Solar Charge Controllers
- Main body: The controller itself comes with a 1-year warranty.
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
- Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
- Accessories: The generator accessories come with a 6-months warranty.
- Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
- Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
HIMIWAY BIKES
HIMIWAY LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
Your purchase includes the following warranty. This warranty is extended only to the initial purchaser. No warranty registration is required.
HIMIWAY Bike 2-Year Warranty
All Himiway bikes are covered under our manufacturer's 2-year all-inclusive warranty for the original owner against all manufacturing defects. (All free Accessories are not covered by warranty service)
Replacement Procedure:
HIMIWAY will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) without user error.
1: Claims
All claims to this warranty must be made through HIMIWAY. and submitted to support@portable4life.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@portable.com as there may be a simple fix for your problem. Valid warranty claims will be processed through HIMIWAY within 2 years of initial purchase.
HIMIWAY will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.
2: Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@portable4life.com and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
Himiway Ebike frames are covered by a lifetime replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frame are not included. Changeover labor must be performed by an authorized Himiway.
Himiway reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Himiway.
Frame issues that are excluded from this warranty include but are not limited to:
Corrosion
Paint fade, scratches, impact marks
Impact damage
Non reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Himiway batteries are covered by a 2 year prorated warranty.
During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2 year warranty based on the pro-rated purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective only by directly by Himiway.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Himiway;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Himiway with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Products used or purchased outside the United States.
9.1 In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;
9.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
9.3 Where any of the seals on the Battery are broken or show evidence of tampering;
9.4 Where the Battery has been used in equipment other than the Bike for which it is specified;
Original Himiway parts & components are covered by a 2 year limited warranty.(When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight.)
This Limited Warranty does not cover:
1.Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by Himiway. Parts not typically covered include but are not limited to:1.1 Brake Pads
1.2 Rotors
1.3 pokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassettes
